Terms of Use

These terms and conditions apply to the use of this website at www.TravelFerry.com  (hereinafter referred to as the "site" or "website"). The access and use of this website imply the reading and hence acceptance by each user of these terms and conditions in their entirety, as well as the obligation of the user to comply with and comply with them. If a user does not agree with all and / or part of this, then he owes at his sole responsibility and due diligence to refrain from visiting and using this website.

1. Modification of terms and conditions of use of the website

TravelFerry belongs to the company under the name Markou Hotel and tourist company S.A. , based in Piraeus (hereinafter referred to as the "Beneficiary"). The Beneficiary reserves the right to modify this at any time. This amendment shall enter into force on the date of its posting on this website. The visit as well as the use of the website by the respective user, after the respective modification above, clearly indicates and constitutes proof that the user fully accepts this modification. For this reason, the respective user is obliged with his sole responsibility and diligence to refer to these terms of use and terms every time he visits the website to be informed of any changes thereof. In addition, the Beneficiary reserves the right, at any time, to terminate, change, suspend or suspend any individual operation of the website for any reason and cause, excluding any liability.

2. Binding of the Terms of Use

These TravelFerry Terms of Use, privacy policy and tracker policy constitute a legally binding agreement (contract) governing our respective business relationship. These Terms of Use and any terms that may apply per service define in particular the rights and obligations of our company towards you and, respectively, your rights and obligations as a customer towards us. They apply, in parallel, with the Privacy Policy and the Tracker Policy. By using TravelFerry services you understand the Terms of Use and any Special Terms of Use, you accept them unconditionally and you agree to them. In the event of any objection to them, in whole or in part, please discontinue using TravelFerry Services.

Because our company acts as an intermediary for the travel services described above, the user should also consult the Transaction Terms of each Service Provider, which may include useful information about the service provided through our intermediation (such as regarding the possibility of changing the reservation, the scheduled itineraries, the refund process etc.) and which apply in relation to your relationship with them. In other words, in addition to these Terms of Use, the terms of use that may arise, the TravelFerry Privacy Policy and Tracker Policy apply in parallel with your relationship with each Service Provider and also with the Terms of Use of each Service Provider.

3. Obligations of the Users

 The user agrees and undertakes to respect and comply with these terms. Furthermore, the user is obliged to use the services, information and data of the present website in accordance with the applicable legislation and based on the rules of good faith and business ethics.

By using TravelFerry you expressly declare that you are an adult (over 18 years of age), legally competent and that you are legally using TravelFerry's services as its true user.

By using this application, the user, from the moment he guarantees that he is over 18 years old, assumes the responsibility in case of using TravelFerry on behalf of minors.

By posting any information (your own /or of third parties) on TravelFerry website, you declare to us that you have the right to make such entry (eg the information you enter relates to you, or to third parties for whom you are acting after their specific authorization). You are solely responsible for the content of the information you give us, its truth and accuracy.

Users must immediately inform the person in charge of the Beneficiary if they notice any security gap in the website system.

 It is prohibited to use TravelFerry to carry out any illegal activity against the company or against third parties (such as, for example, posting against the company or third parties any defamatory, inaccurate comments or making payments through TravelFerry using a third-party account who has not provided his authorization). Any use of TravelFerry for misleading and / or speculative purposes that is contrary to its normal operation and in general for purposes other than those described in these Terms of Use is prohibited. Users are not expressly prohibited from attempting and / or exploiting security vulnerabilities in the system by violating the privacy of communications, in order to disrupt the smooth operation of the website, to violate the present access to the content of the website and users' personal data.

The user must read, as we recommend with the present document, and comply with the Terms of Use governing the provision of services by the respective Service Provider, with whom the user agrees. The user is responsible for complying with the terms set by the respective Service Provider (such as the terms set by each shipping company regarding boarding time).

4. Intellectual Property

 This website is the official website of TravelFerry. The website itself, its design as well as all related intellectual and industrial property products, including distinctive titles, marks, images, graphics, photographs, drawings, texts, sounds, etc. are the intellectual property of TravelFerry or the intellectual property of third parties for which TravelFerry has obtained a license to use for its own exclusive needs and for the operation of this website and are protected under the relevant provisions of Greek law, European law and International conventions.

No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without any written permission. website or broadcast of the website, in any way and for any reason and cause, in part or in summary, without the prior written permission of the Beneficiary.

The present website also includes trademarks, including the TravelFerry trademark brand and its emblem that the company has registered in the competent authority. Any act of infringement of these marks and in general the commercial exploitation of them and the content of the website is expressly prohibited.

 In no event may the TravelFerry visit and use of the website constitute a transfer of the above license or transfer of rights by TravelFerry. The limited right of use is excluded, in application of the present.

5. Reservations - Payment methods

The user, making a reservation through the website of TravelFerry or through the call center of the company, gives a binding order in each case to TravelFerry to mediate with the respective provider regarding the travel service he wishes to receive.

By continuing, in the event of a change for which the travel provider is responsible, TravelFerry will endeavor to contact the user and inform them in a timely manner. For any such change, of course, TravelFerry should be informed in time by the provider because otherwise it bears absolutely no responsibility.

The user is responsible for following the rules set by the respective provider and must be informed through it.

In case the user violates the general rules of the website then TravelFerry reserves the right to refuse his booking.

To provide services to you through TravelFerry, payment by credit card or other online payment methods as stated in the Privacy Policy is possible. The payment methods are as follows:

  1. Alpha Bank via Cardlink with redirect directly to the bank environment
  2. Paypal with redirect directly to the paypal environment

In the burger menu of the website as well as in the payment page there are logos that show that the payments cover the security protocols.

The company manages card payment transaction data securely, in accordance with the regulatory framework of the card security management standard. All payments and refunds are made in Euro (€) according to the current bank exchange rate.

Users using TravelFerry services should be aware that prior to payment, the company is not required to transfer tickets to the user and will book the ferry ticket or any other service offered only if the payment is successfully completed. Furthermore, in the event that, while the payment amount is successfully repaid, it is not possible to complete the booking of the service due to technical failure or unavailability until the payment is completed, the company undertakes to immediately withdraw the transaction within a reasonable time and return the entire the amount in Euros charged. The final release of the amount from the customer's bank is usually done within 3-7 working days and the company has no additional obligation or responsibility for any additional bank charges.

6. Reservation confirmation - Sending tickets - Travel documents

TravelFerry will confirm your booking, in case of purchase or simply booking, of one or more of the services we offer by sending an email and the user is obliged to check all the details of the booking made and to inform the company of any errors that may have occurred as soon as possible. Users of TravelFerry services should know that it is possible to send them their tickets by courier company and theie shipping costs are borne by users or they can pick them up through our offices in Piraeus. In case the customer must return the tickets to our company, the courier shipping costs are borne by him. It is noted that any user of TravelFerry services is obliged to have in his possession all the necessary documents for the trip for which he has made the corresponding reservation. Please note that TravelFerry has no obligation for any customer omissions.

7. Cancellations - Amendments

Regarding the terms of cancellation and modification of tickets are completely dependent on the terms set by the respective provider. TravelFerry is not responsible for any cancellations and modifications, governed by terms imposed by other providers and partners shipping companies. In any case there will be a reasonable charge for the change process by our company per ticket plus the costs that may arise from the change.

In general, in case of change or modification of a ticket, the customer is obliged to inform TravelFerry in writing, so that he can proceed with any change. Otherwise, the responsibility lies solely with the user himself, who is obliged to read the fare regulations before making any move.

 TravelFerry cancellation policy is as follows:

  • 100% if a cancellation request is made at least 18 days (18 x 24 hours) before the scheduled departure
  • 75% if a cancellation request is made at least 11 days (11 x 24 hours) before the scheduled departure
  • 50% if a cancellation request is made at least 4 days (4 x 24 hours) before the scheduled departure
  • 3 days to 13 hours before the scheduled departure, cancellation requests are treated as emergencies and can only be completed during business hours. In this case it would be good to contact us or the corresponding central agency of each shipping company.
  • For requests received less than 12 hours before the scheduled departure or after the departure of the ship, passengers are not entitled to any refund of their ticket price.
  • If you wish to cancel a successfully completed reservation, you will be refunded the full compensation given by the shipping company, withholding a cancellation fee of up to € 3 for each ticket for service and banking costs. This amount will be credited to the card you used to purchase your tickets, within 7 working days.

For any further clarification or question regarding ticket cancellations, we are at your disposal!

Note: Special offer tickets cannot be canceled, cannot be converted to an open date and the travel date cannot be changed.

After the departure of the itinerary, all the tickets cannot be canceled, they cannot be converted to open date and it is not possible to change the date of them.

We emphasize at this point that the cancellation policy of ferry tickets of the cooperating providers and ferry companies is not in the responsibility of TravelFerry which bears no responsibility for them.

8. Secure Transactions

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

9. Company responsibilities

TravelFerry is not responsible for the following cases, indicatively and not restrictively, such as the unavailability of certain services provided by our website, is not responsible for any errors or omissions that relate solely to the respective provider, nor is it responsible for any Injuries or damage to personal property, resulting from a malfunction of the services of each provider, in addition is not liable in the event of force majeure (strike, delay, overbooking, pandemic, COVID-19), which are not subject to the jurisdiction of Travel for which he bears no responsibility and finally for any additional charges that may arise upon receipt of tickets from the central authorized offices of shipping companies.

10. Limitation of Liability

 TravelFerry is not responsible for the content, quality and general legality of hyperlinks to other websites contained on the Website. These hyperlinks are independent of TravelFerry and are not controlled by or responsible for it.

11. Applicable Law

Any dispute, objection or claim that arises which is directly or indirectly related to these terms and the operation of the website will be resolved by the courts of Piraeus and Greek law will be applicable. These Terms of Use, the Privacy Policy and the Tracker Policy and Cookies, as applicable, are governed by and governed by Greek Law. In the event that a dispute arises between you and the company, regarding issues concerning these Terms of Use and their, and in general your use of TravelFerry, the courts of the Municipality of Piraeus have exclusive jurisdiction, regardless of the type of dispute. in the sense that exclusive jurisdiction includes the procedure of precautionary measures, interim orders and other similar cases.

Akti Poseidonos 26, 1st Floor, 18531, Piraeus

(+30) 2104115000

M.H.T.E: 0207E60000504501

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